My current production time is 2-3 weeks (not including weekends or holidays) plus shipping time. Thanks for supporting my shop!Do Not Purchase until you have confirmed with me through email
Please make sure to state in the notes at checkout the DATE you need your item(s) by IN CAPS!!
If you FAIL to put the date needed in the notes at checkout, you WILL NOT receive them by your desired date :) :)
Estimated production time will begin from the day the item is purchased and the payment clears, not on the day the shop owner is contacted regarding the item to be purchased.
**If for any reason we cannot fulfill an order, Ruthie and Sage Reserves the right to refund and cancel an order at any time. General reasons we will cancel is: we have a question for customer and can't get customer to respond, we do't have correct fabric in, can't complete by desired date, etc. //
*After the standard 6-8 week production time (not including Holidays), orders are shipped First Class Parcel USPS. 2-5 business days inside the United States, and generally 7-10 business days for international orders. Please note, this is approximate! International orders could take longer if your item gets held up in customs, which unfortunately is beyond my control.
*Ruthie and Sage will do everything possible to aid with any issues which may arise with USPS packages. Please do realize, once USPS has a handle of your package, it is up to them as to when they get your package to you. Rest assured I care just as much as you do that your package gets to you in time, and will do all I can to ensure you get it at your desired date if it has been discussed.
Per Etsy Guidelines:
Who pays for customs fees?
Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. Customs fees are between the buyer and their own country. It is a way of a sellers country to collect taxes from their residents.
*Please message me BEFORE you order if you need a rush or priority shipping. I ship items in the order they were purchased. Business days are considered Monday-Friday, excluding all major Holidays.
** Ruthie and Sage will not guarantee exact shipping dates unless previously arranged with the shop owner. Current production times are estimates and can vary slightly depending on item purchased and material availability.
But please contact me if you have any problems with your order.
All of my items sold are individually handmade and take a great deal of time. I put a lot of passion and love into my work, so unless Ruthie and Sage has errored, there are NO REFUNDS on orders once purchased. Please message me if there is a problem and we will work it out together!! :)
I do not respond to emails sent to my personal email. It is important to me that I have a trail on Etsy's email program, therefore I only (and always!) respond to Etsy emails. If you send me a personal email, chances are it will go unread and not responded to.
Lace print on lace leggings and shirts may be a different pattern than what's pictured depending on availability of that color from the fabric vendor.
Color shades on all photographs may vary from screen to screen, as well as dye lot to dye lot. Heartstring Things will not deliberately or intentionally alter the colors or patterns of the items shown in the photographs.
Blanket sizes may vary (an inch or 2 on small blankets, 3-4" for bigger blankets) as well, depending on the seam allowance and what size was cut from my vendor.
Please note, I will not answer emails sent directly to my personal email address. The only emails that will be answered are those sent to Ruthie and Sage Etsy email.